How can we help?

FAQ

Payment

How to Pay via Cash on Delivery
  1. Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Cash on Delivery is within Metro Manila only.
  2. You will be directed to Order Summary page. Please check the important note below. If you are done, click “Confirm my order”.
  3. This is a confirmation that your order is now complete. Please check the invoice on your email.
How to Pay via PayMaya (Credit and Debit Cards)
  1. Select PayMaya on the payment options. Selecting PayMaya will automatically direct you to the PayMaya Checkout page.
  2. Check if amount indicated is correct, and then enter your card details. Click to confirm the payment.
  3. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to site.
  4. Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.
How to Pay in Installments via Billease?

Billease is a buy now, pay later app that allows you to pay for your purchases in easy bi-weekly or monthly installments either interest-free or interest-bearing even without a debit or credit card!

  1. Select Billease from the payment options.
  2. Clicking Complete order will automatically direct you to the Billease Checkout page.
  3. Choose a payment plan then log in or sign up for a new account.
  4. Review your installment details, then confirm your purchase via OTP.
  5. All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.

Shipping

When will my orders be processed?
  • For Cash on Delivery, order will be processed as soon as the order has been placed.
  • For Credit and Debit cards, we will process your order once payment has been confirmed.
How do you ship your orders?

We partner with reliable third-party logistics providers, including J&T, 2GO, and Ninjavan, to ensure timely and secure delivery of your orders.

What are your shipping rates?

Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.

Standard Delivery:

  • NCR: 3 days
  • Luzon: 8-10 days
  • Visayas: 10-12 days
  • Mindanao: 12-14 days

Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

Return

All items sold at columbiasportswear.ph go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.

However, there are times when the merchandise is damaged, defective, or incorrectly shipped,kindly reach out to us using the chat icon located in the lower right-hand corner of the screen.